netTALK CONNECT Wireless Return/Refund Policy

When a SIM card is ordered, it creates a binding agreement between the Customer and netTALK Wireless. Nevertheless, a partial or full fee refund may be available under certain conditions as follows:

  1. Before shipment: If the customer cancels the order before it is fully processed (Usually within 24-48 hours of payment), a Full Refund can be given. (For immediate contact with company about any cancellation request, please email or use our message system to send us an email) 

  2. After shipment: Once the SIM Card has been shipped. A full refund is no longer possible. However, if netTALK is informed of the need to return the SIM card before the time limits set forth in 3. below, and if the SIM card is returned within 30 days of receipt (at the Customer’s expense), and the SIM card has not been activated and/or used, and/or damaged, a 25% restocking fee will be applied. If the SIM card has been activated and/or used and/or damaged, then no refund will be made.

  3. Shipped SIM cards must be activated within 14 days of receiving the SIM card or 14 days plus 5 days shipping time, whichever is the earlier of the two. Failure to activate the SIM within the aforementioned time, or notice given to netTALK of intention to return within this time will result in forfeiture of the account and monies paid.

Note: Returned products must be undamaged and un-activated and unused in their original packaging in order to be accepted. We reserve the right to refuse refunds for any products that are returned with damage and are unable to be resold at the purchased price. 

Additionally, if shipments from netTALK Wireless require a signature at delivery. Returns due to the carrier’s inability to obtain a valid signature or to refusal of a package are subject to a return processing fee of $9.99.

There will be no refunds for discount for call, text and or data plans once the SIM Card has been Activated. 

All Phone Service Purchases (Call Plan, Renewal, AutoPay, Connect Services, etc) are subject to a 25% Early Cancellation fee in addition to the Non-Refundable Telecommunication fees (Bundled Phone/Services products have additional refund/return conditions, described herein).

Additional Terms for Return/Refund of Bundled Wireless Phone and Services Product.

  1. Wireless Phone/Service Refund Policy
    1. Once the order has been place, if customer wants to cancel service and return SIM card and phone, then a restocking fee of 30% will apply, if the phone is not placed into service. E.G. If the $150 Phone and 3 months is purchased, and not put into service, upon us receiving in our warehouse, the returned phone (in original packaging with all components) and the unused SIM card, then we will refund $115.00 (original price less the 30% RESTOCKING FEE).
    1. Partial returns are not allowed. As an example, If customer wants to return phone only and keep SIM/service, no refund will be given.  Another example is if the customer cancels service only, and keeps phone (with or without the SIM card), no refund will be given.
  1. Telephone/Service Bundle available for new or additional lines only. Current customer line transfers or SIM swaps are not eligible with this offer